• Please do not register a child out of age range for my classes without reaching out to me first.

  • Please note: I've set age ranges for my classes based on experience. In some cases I will agree in advance to let your child take the class anyway; this is not always the case.

  • Should you register an out-of-age-range child for a class and I can't reach you in a timely manner to discuss, I reserve the right to withdraw your learner and issue a refund.

• Each learner must be registered individually.

  • If parents/guardians want more than one learner in their household to participate, you must register each individual learner.

  • Students may share a camera, but each must be registered separately.

• Please let me know in advance of class about any learning differences or information I might need to know to effectively work with you/your learner.

  • It's important that I know pertinent information before class starts, rather than discovering it during class, in order to provide the best learning experiences for everyone.

• Subscription pricing will remain consistent month-month; most all months are 4 weeks long, but this can occasionally vary.

*Tuition should largely be considered nonrefundable, with exceptions as outlined below.

IF YOU WANT TO CANCEL YOUR CLASS REGISTRATION AND WITHDRAW, THE FOLLOWING REFUND RULES APPLY:

FOR GROUP CLASSES:

• In order to receive a tuition refund, you must cancel your registration a minimum of 21 days prior to the class start date.

• Cancellation requests received fewer than 21 days prior to the class start date will not be refunded, nor will credit be provided for a future class.

• Stephanie Krause/The Art Playspace LLC does not provide prorated refunds for those who need to drop a class after it starts. You may choose to watch the video recordings of the class sessions, if available. (See more about class recordings below in the “Recording Policy & Privacy Concerns” section.)

FOR PRIVATE LESSONS:

• Tuition is nonrefundable, but with enough advance notice, I may be able to reschedule a class.

• Should you need to miss a lesson, please let me know as far in advance as possible.

• Rescheduling requests made for any non-urgent reason must be received a minimum of 1 week prior to your scheduled session to be eligible for rescheduling.

*IF YOU MISS AN INDIVIDUAL SESSION OF A MULTI-SESSION COURSE OR MONTHLY ONGOING CLASS:

• You will not receive a refund, class credit, or make-up session.

• Class recordings will usually be available for those who miss a session of a multi-session course or ongoing monthly class.

*IF YOU MISS A SINGLE-SESSION CLASS:

• You will not receive a refund, class credit, or make-up session.

• Class recordings will not be provided for a single-session class, unless the learner is already known to me. (See more about class recordings below in the “Recording Policy & Privacy Concerns” section.)

*IF YOU MISS A PRIVATE LESSON/TUTORING SESSION FOR ANY NON-URGENT REASON:

• You will not receive a partial refund, class credit, or make-up session.

*Should I need to cancel a group class for low registration, I will alert registered learners a week prior to the class start and issue a full refund. I list minimum class registration numbers in each class listing. If you are concerned about whether a class will run and want to check on registration numbers sooner than that, please feel free to reach out to me via email.

*Should I need to cancel a session during a multi-session course due to emergency or illness, I will do my best to add a make-up session to the class. Should that not prove possible, I will offer a single-session refund to all learners.

*Should I need to cancel a tutoring session due to emergency or illness, I will offer a reschedule or, should we not be able to find a convenient time, I will issue a refund.

As part of my commitment to maintain privacy and safety for students, please note the following regarding classroom recordings.

By registering for classes with me, you acknowledge your consent for you/your child to be recorded for the purposes listed below:

• I will record live classes for the purposes of sharing the recordings with class participants who miss or want to re-watch a live class session.

• I will only share class recordings with students registered for that particular class session. I will not release recordings to anyone not registered for that specific class session.

• For safety, I will not release a class recording to a registered participant who has never attended class. If you miss the first session of a class, or a single-session class, you will have to meet with me separately before class to verify identity before I release the recording to you.

• Recordings of live classes will be available to class participants for up to one month after the class ends.

• Please note that although my goal is to provide class recordings, in rare instances technology may fail, in which case a class recording will not be available. As such, please make every effort to attend the live class sessions.

• In the unlikely occurrence of any classroom behavioral issue or safety concern, I may share relevant portion(s) of a class recording with parents/guardians of involved participants.

CAMERA POLICY:

• I prefer students have their cameras on during class so I can gauge understanding - at the very least, I need to see them in the beginning of class to visually verify them. I understand some students feel anxious about being on-camera throughout, so as long as I have visually verified them at the beginning of class, they may turn cameras off during work time.

• I cannot allow learners without working cameras, whom I cannot visually verify, to stay in a class session. They will be put into the waiting room.

• ADULTS AND NON-PARTICIPATING INDIVIDUALS IN A LEARNER'S PHYSICAL SPACE SHOULD STAY OFF-CAMERA. Adults may sit near their learners, but must stay off-screen.

ZOOM ETIQUETTE:

• Students must be fully-clothed on camera - please do not come to class shirtless.

• Students should refrain from doing anythng disruptive to the classroom environment - for example, playing with their camera; using Zoom's features for adding hats/glasses or turning yourself into an animal; changing virtual backgrounds; changing screen names.

• The group chat function will not be available. Students may chat to me directly, but may not chat with other learners.

• I ask students to mute themselves if there is background noise, or they themselves are making noise (eg speaking with others in the home; construction work; barking dogs; a need to hum or sing while working). I may occasionally mute a student if their background noise becomes distracting.

• I ask students to raise hands, either in real life or digitally, when they would like to share.

GENERAL BEHAVIOR:

• Kindness matters - we must speak kindly to classmates and refrain from judgmental language about others or their art.

• IF A BEHAVIORAL CONCERN ARISES DURING CLASS:

  • Should any extreme behavioral concerns arise during a class, I reserve the right to put a learner in the waiting room.

  • Should a concern arise, I will reach out as soon as possible after class to any involved learner(s) and their parent(s)/guardian(s) after class to address the issue.

• I use the waiting room feature to let students in to class. PLEASE ENSURE THAT THE NAME IN ZOOM MATCHES THE LEARNER'S NAME - first name only, please, or first name and last initial. I will not let learners into the classroom if I don't know who they are.

• Should there be a visual safety concern with a learner (eg, an undressed sibling or anything inappropriate is visible on-camera), I will turn off the learner's camera.

• Students should NOT SHARE identifying information in live classes (eg full address, gamer tags, email addresses).

• *As mentioned in other sections, PLEASE ENSURE NO ADULTS OR OTHER NON-PARTICIPATING CHILDREN ARE VISIBLE IN THE REGISTERED LEARNER'S CAMERA.